Troubleshooting

Common fixes, in order of how often they work

Check Master Addons → Elements and confirm the widget is toggled on. If the whole group is missing, clear the Elementor CSS cache from Elementor → Tools → Regenerate Files.

Regenerate Elementor files, then purge any page cache and CDN. LiteSpeed users should also exclude the plugin scripts from JS combine.

Confirm the site URL matches the one on the order, including www. Deactivate the licence on the old domain first — activations are counted per URL.

A caching plugin is serving a stale REST nonce. Exclude wp-includes/js/dist/ from JS optimisation and disable guest-mode caching for logged-in editors.